Your privacy matters to ch444g. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a player on the ch444g platform.
Six core principles that define how ch444g handles your personal data. The full legal text follows in the sections below.
ch444g ("we", "us", "our") operates the online casino and sports betting platform accessible at https://ch444g.app and all associated subdomains (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every player who registers, deposits, or otherwise interacts with the ch444g Platform.
This Privacy Policy describes in detail the categories of personal data we collect, the purposes and legal bases for which we process that data, the circumstances under which data may be shared with third parties, the security measures we employ to protect your data, and the rights available to you in respect of your personal information.
This Policy applies to all users of the ch444g Platform, including registered account holders, prospective players who browse the Platform without registering, and individuals who contact our support team. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
The data controller responsible for your personal information collected through the ch444g Platform is the operator of ch444g, reachable at the contact details provided in Section 16 of this Policy. As data controller, ch444g determines the purposes and means by which your personal data is processed and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions about the identity of the data controller, or wish to exercise any of the rights described in this Policy, please contact us directly using the details in Section 16. We will respond to all data-related enquiries within a reasonable time frame and in any event within 30 days of receipt.
ch444g collects personal data across several categories depending on how you interact with the Platform. The table below summarises the principal categories and specific data points we may hold:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number, passport number, photograph |
| Contact Data | Mobile phone number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet) |
| Account Data | Username, encrypted password, account registration date, account status, session history |
| Financial Data | bKash wallet number, Nagad wallet number, Rocket number, Upay number, deposit and withdrawal history, transaction amounts in BDT |
| KYC / Verification Data | Identity document scans, selfie photographs, proof-of-address documents, age verification records |
| Gaming & Betting Data | Games played, bets placed, bet amounts, outcomes, win/loss records, bonus usage, responsible gaming settings |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST) |
| Usage Data | Pages visited, links clicked, session duration, search queries within the Platform, referral source |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions, complaint records |
| Marketing Preferences | Opt-in / opt-out status for promotional SMS, email, and push notifications |
We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a Player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request.
The majority of the personal data we hold is provided by you directly when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional offer. It is your responsibility to ensure that the data you provide is accurate, current, and complete.
When you access the ch444g Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, device identifiers, browser characteristics, and session behaviour. This data is collected to maintain platform security, detect fraudulent activity, and improve user experience.
ch444g may receive personal data about you from third-party sources in limited circumstances, including:
Data received from third parties is handled with the same level of care and subject to the same protections as data you provide directly.
ch444g processes your personal data on one or more of the following legal bases:
ch444g uses the personal data we collect for the following purposes:
ch444g shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers are permitted to use your data only for the specific purpose for which it was shared and are contractually required to maintain appropriate security standards. Current categories of service provider include payment processors, KYC verification services, cloud infrastructure providers, fraud detection platforms, and game studio partners.
When you play a game powered by a third-party studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited session data (such as Player ID, bet amounts, and game outcomes) is exchanged between ch444g and that provider to credit wins, investigate disputes, and ensure game integrity. These providers operate their own privacy frameworks and are bound by data processing agreements with ch444g.
ch444g may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by law, court order, or in connection with the prevention, detection, or prosecution of criminal activity — including money laundering, fraud, or underage gambling.
ch444g does not sell, rent, or trade your personal data to any third party for their own marketing purposes under any circumstances. Any sharing of data is strictly limited to the categories described in this Section and is conducted on the basis of contractual necessity, legal obligation, or explicit consent.
Cookies are small text files placed on your device when you visit the ch444g Platform. They allow the Platform to remember your preferences, maintain your session while you are logged in, and collect usage analytics to help us improve the experience for all players.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Detailed cookie management instructions are available in your browser's help documentation.
ch444g implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include:
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to pose a risk to your rights and freedoms, ch444g will notify affected players and relevant authorities without undue delay in accordance with applicable legal obligations.
ch444g retains personal data for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | 5 years after account closure | AML compliance and legal obligation |
| Financial / Transaction Data | 5 years after transaction date | AML compliance and dispute resolution |
| KYC Documents | 5 years after account closure | Regulatory record-keeping obligation |
| Gaming and Betting History | 3 years after account closure | Dispute resolution and fair play auditing |
| Support Communications | 2 years after resolution | Quality assurance and complaint management |
| Marketing Preferences | Until opt-out or account closure | Consent-based processing |
| Analytics / Usage Data | 13 months (rolling) | Platform improvement (anonymised) |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
As a player on the ch444g Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 16. We will respond within 30 days of receiving your request.
With your consent, ch444g may send you promotional communications by SMS to your registered mobile number, by email, or by push notification if you access the Platform via a mobile browser that supports notifications. Marketing content may include deposit bonus offers, free bet promotions, seasonal campaigns (such as Eid, Pohela Boishakh, or BPL season promotions), and new game announcements.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional messages that are necessary for the operation of your Account, such as deposit confirmations, withdrawal notifications, and OTP codes.
ch444g processes gaming behaviour data — including session frequency, deposit patterns, loss amounts, and self-exclusion history — as part of our responsible gaming obligations. This processing is carried out on the basis of both contractual necessity and our legal duty of care to players.
If you apply for a self-exclusion, deposit limit, or loss limit, ch444g will retain a record of that request and the associated restrictions for the full duration of the restriction period and for a minimum of five years thereafter. This data is used solely to enforce the restriction and to prevent circumvention attempts such as re-registration under a different name.
Responsible gaming data is never used for marketing purposes and is kept strictly separate from commercial profiling activities. For full details on the responsible gaming tools available to you, please visit the Responsible Gaming page.
The ch444g Platform is strictly intended for adults aged 18 years and above. ch444g does not knowingly collect personal data from any individual under the age of 18. If we discover or are notified that personal data has been collected from a minor, we will immediately close the associated Account, void any transactions, and delete the data from our systems as promptly as practicable.
If you are a parent or guardian and believe that a minor in your care has registered on the ch444g Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
ch444g reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by SMS to their registered mobile number or by a prominent notice on the ch444g Platform homepage, no less than 7 days before the changes take effect.
The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment. We encourage you to review this Policy periodically to stay informed about how ch444g protects your personal data. Continued use of the Platform after any amendment constitutes acceptance of the revised Policy.
For all privacy-related enquiries, data access requests, rectification requests, erasure requests, or complaints regarding ch444g's handling of your personal data, please contact our Data Protection team using the following details:
Please include your full registered name, Account username, and registered mobile number in all data-related correspondence so that we can locate your records and respond efficiently. ch444g may need to verify your identity before processing a data access or deletion request to ensure that personal data is not disclosed to an unauthorised party.
ch444g serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All privacy communications are handled in English.
Your data is safe with us. Dive into cricket betting, live casino games, and hundreds of slots — all on a platform built with player privacy and security at its core. 18+ only. Please gamble responsibly.